FAQs

Q#1: I want to change my delivery address?

Answer: You cannot change your delivery address when your order is dispatched. Please contact us immediately if you want to change your address before dispatching.

Q#2: I want to change my product?

Answer: Before the order is dispatched, cancel the order on the website and place the order again with the desired product.

Q#3: How do I track my order details?

Answer: An email and an SMS with the tracking number will be sent once the order has been dispatched from our warehouse.

Q#4: Can I still order normally in COVID?

Answer: We are still taking your online orders.

Q#5: How do I know my order is confirmed?

Answer: Once you’ve completed your purchase, we will send you an Order Confirmation email.

Q#6: Can I amend my order?

Answer: Unfortunately, we are unable to cancel or amend orders once they have been placed.

Q#7: How can I pay?

Answer: We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, etc.